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Session Summary: Integrating Help, Support, and Training Content

TechWhirl WebsiteTechWhirl Website United StatesPosts: 396 admin
edited September 2013 via Wordpress in Customer Experience Management
imageSession Summary: Integrating Help, Support, and Training Content

Where do you go to find answers? Google? Yeah, so does everyone else (including your users). Paul Mueller of UserAid knows this fact and stressed the need for a one-stop-shop approach for help content in his talk at WritersUA. “Users only want to go to one place to find answers,” said Mueller. A common approach to having your help content be “Google-able” is to take the help files and throw them up on the web so that users can find them through a Google search. But why should the user have to figure out where to find the info they need and sort through it all? Decide what your customers need and deliver it in one integrated solution

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