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Uprooting Entrenched Processes: Process Improvement Using the Kaizen Method

TechWhirl WebsiteTechWhirl Website United StatesPosts: 396 admin
edited September 2013 via Wordpress in Customer Experience Management
imageUprooting Entrenched Processes: Process Improvement Using the Kaizen Method

At some point, you’ve undoubtedly found yourself following a procedure that didn’t seem to make sense, or that made sense but was hideously inefficient. But contexts evolve, and procedures gradually drift out of synch with the daily reality employees face. Sadly, most organizations have no formal process for updating their procedures to account for this drift. Here, I’ll boil down my Intercom article on the Kaizen method and chapters from my book into their essential elements, namely the conditions required for successful organizational change and how you, as a technical communicator, can participate in those changes.

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