Welcome to TechWhirl Forums

Sign in or Register to get involved in our discussions.


LavaCon Session Summary: Corey Ganser on “Who Cares About Your Content?”

TechWhirl WebsiteTechWhirl Website United StatesPosts: 396 admin
edited September 2013 via Wordpress in Customer Experience Management
imageLavaCon Session Summary: Corey Ganser on “Who Cares About Your Content?”

Corey Ganser presented a thoughtful session about the importance of engaging technical writers and customer support agents with the goal of decreasing support costs and increasing client satisfaction. Three stakeholders in the question of who cares about content are the company, the customers, and you (the technical communicator).

During his session, he explained how his employer, Mindtouch, forged relationships with its customers and found opportunities for selling its products and services

Read the full story here

Comments

Sign In or Register to comment.