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Editor's Note: The following piece by Eric and Deb Ray is part of our collection of "classics"--articles that stand the test of time no matter how many technologies come and go. This excerpt is from an original article reprinted with permission from Technical Communication, the journal of the Society for Technical Communication. Originally published in November 1998 (V. 45, No. 4). Web addresses have been updated from the original publication date.
Understanding Adaptive Technologies