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Is Help 2.0 Hyped?

TechWhirl WebsiteTechWhirl Website United StatesPosts: 396 admin
edited September 2013 via Wordpress in Technical Writing and Communications
Is Help 2.0 Hyped?

There’s been a lot of discussion about “Help 2.0” in which users will be able to easily comment on the content you’ve written in a help topic.

The Society for Technical Communication’s Intercom magazine recently published an article titled “Understanding the Help 2.0 Revolution.” I have to admit that I thought the article contained some exciting ideas: for the first time technical writers may have an online dialog with our readers using technologies like web posts and commenting.

Read the full story here

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