I've been lurking the TechWhirl for almost 12 years now.
Today I need some advice, which some of you may be able to provide.
I work as a Technical Communication team leader in a growing IT company. We have many areas within the company that produce and consume information, both internal and public-facing. For some years now we haven't been following any knowledge management strategy (at least for longer than a couple of months), which means that although there is a lot of potential for improvement, some areas are quite stagnant in what concertns producing content while others are starving for that same content.
Since this is a big company (600+ employees) and the current situation regarding knowledge management is tending towards the complex, I would like to bring it up to management a suggestion of hiring the services of a consulting company that would be able to do an assessment of our requirements and help delineate a process that we could follow.
Do any of you have any kind of experience with such a consulting service? Could you recommend any special consultant?
Thank you in advance!