I am looking to get some information around whether its an acceptable practice to use a knowledge base in place of a formal documentation site. My company is in the midst of looking for a new documentation solution, and my execs keep pushing me towards knowledge base solutions (e.g. Zendesk and Salesforce Knowledge). Since we are a small software company with limited tech writing resources, we currently rely on heavy SME contributors to curate a lot of our content. Given this model, it seems that a knowledge base solution may actually align better with our current contributor workflows and help us create the content our users needs a lot faster. My favorite example I've seen of this so far has been Slacks Help site.
Please let me know if you have any advice on taking this approach and if there are any immediate drawbacks to it.