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Hyperlinking documents

Hi,

I am a technical writer in a municipal government setting. I have been writing a number of business processes, some of which contain hyperlinks to other documents (forms, manuals, etc.). The way my document is set up is that I provide a process overview and then a table which lists the process steps.

My question is about whether I should hyperlink the references to the other documents both in the process overview and in the process steps, or just the steps. Also, how many times is it sufficient to hyperlink the same document? My business processes are particularly long (2-3 pages max.), so I don't know appropriate it is to hyperlink every reference, but there might be the question of why they aren't.

Appreciate any advice. Thanks!

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